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Opal Santos

IT Support Specialist
  • Osaka, Japan, Osaka, Osaka
  • +81325-449-1579
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AboutOpal Santos

Academic Level

Master’s Degree

Salary

$8,588.00 - $12,060.00 / Monthly

Industry

Decription

I am a IT Support Specialist with 15+ years of experience and a strong track record of delivering quality work on time. Currently located in Osaka, Japan.

Working with CloudNest Hosting has given me broad exposure to real-world challenges, from planning through execution. I am particularly strong in Lifting, Fire Smoke Cleaning certification, Cost Accounting, Sales.

I am seeking a full-time role where accountability and initiative are appreciated. References and work samples are available on request.

Experience​

Expand All
2006 - 2007
WildOak Outdoors

Project Coordinator

• Delivered 17+ client projects on time and within budget. • Improved customer satisfaction scores by 7 points. • Standardized documentation and onboarding SOPs.

2007 - 2011
EverTrade Retail

Business Development Manager

• Managed a team of 19 specialists across daily operations. • Reduced turnaround time by 2% through workflow automation. •

2011 - 2015
PolarWind Shipping

Project Coordinator

• Led cross-functional initiatives that improved process efficiency by 12%. • Coordinated with stakeholders across 4 departments. • Introduced KPI dashboards adopted company-wide.

2015 - 2016
LumenLab Research

Network Administrator

• Managed a team of 39 specialists across daily operations. • Reduced turnaround time by 3% through workflow automation. •

2016 - Present
SwiftCart eCommerce

Operations Manager

• Delivered 43+ client projects on time and within budget. • Improved customer satisfaction scores by 10 points. • Standardized documentation and onboarding SOPs.

Education

Expand All
2006 - 2008
Information Systems

Masters

Graduated with honors; active member of the student business society.

2009 - 2012
Digital Media

Post Bachelors Pre Masters

Graduated with honors; active member of the student business society.

2012 - 2014
Electrical Engineering

Dilpoma

Participated in international exchange program.

2015 - 2017
Accounting & Finance

Doctorate

Skills

Community engagement
Cost Accounting
Fire Smoke Cleaning certification
Industrial controls
Landscaping
Lifting
Machine Operation
Maintenance activity documentation
NEC codes
preventive maintenance
Sales
system diagnostics
technician communication
Vaccination administration

Awards

Expand All
2016

Best Newcomer Award

Recognized for outstanding contribution and consistent results across the team.

2023

Innovation Award

Recognized for outstanding contribution and consistent results across the team.

2015

Top Performer Award

Recognized for outstanding contribution and consistent results across the team.

Certifications

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2014 - No Expiry
National Safety Council

Forklift Operator License

Credential covering industry best practices and applied methodology.

2016 - No Expiry
HubSpot Academy

Digital Marketing Certificate

Credential covering industry best practices and applied methodology.

2020 - No Expiry
Microsoft

Microsoft Office Specialist

Credential covering industry best practices and applied methodology.

Languages

Expand All
Odia Intermediate
Yoruba Proficient

Portfolio

Process Automation Toolkit
Logistics Route Optimizer
Office Fit-out Project
Client Portal Development
Financial Reporting Suite

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