Felix Michel

IT Support Specialist

Contact Candidate

AboutFelix Michel

Academic Level

Associate

Salary

$8,968.00 - $13,174.00 / Monthly

Decription

Results-driven IT Support Specialist with 15+ years of professional experience, working out of Mumbai, India.

Working with LumenLab Research has given me broad exposure to real-world challenges, from planning through execution. I am particularly strong in Financial reporting, Machine maintenance and adjustment, Driving, Window cleaning.

I am currently looking for full-time roles such as HR Generalist, Legal Assistant. I adapt quickly, learn fast and take pride in doing things properly.

Experience​

2010 - 2013
RedMaple Marketing

HR Generalist

• Drove revenue growth of 30% year-over-year in assigned region. • Trained and mentored 5 junior team members. • Implemented

2013 - 2016
SafeHarbor Compliance

Telecom Field Engineer

• Oversaw scheduling, inventory and compliance for daily operations. • Cut operating costs by 26% via supplier renegotiation. • Collaborated

2016 - 2019
StarView Broadcasting

Mechanical Design Engineer

• Oversaw scheduling, inventory and compliance for daily operations. • Cut operating costs by 18% via supplier renegotiation. • Collaborated

2019 - Present
WillowWorks Design

Retail Store Manager

• Delivered 44+ client projects on time and within budget. • Improved customer satisfaction scores by 9 points. • Standardized documentation and onboarding SOPs.

Education

2006 - 2009
Law

Dilpoma

Coursework focused on management, analytics and communication.

2010 - 2013
Civil Engineering

High School

2014 - 2017
Nursing

Associates

Dean’s list for academic excellence.

2017 - 2020
Mechanical Engineering

Bachelors

Participated in international exchange program.

Skills

Construction project management
Document management systems
Driving
Financial reporting
HACCP
Machine maintenance and adjustment
Residential painting
Sales budget management
Window cleaning
Wireless sales

Awards

2014

Process Improvement Champion

Recognized for outstanding contribution and consistent results across the team.

2017

Best Team Player

Recognized for outstanding contribution and consistent results across the team.

2019

Quality Excellence Award

Recognized for outstanding contribution and consistent results across the team.

2025

Mentor of the Year

Recognized for outstanding contribution and consistent results across the team.

2016

Outstanding Service Medal

Recognized for outstanding contribution and consistent results across the team.

2016

Innovation Award

Recognized for outstanding contribution and consistent results across the team.

Certifications

2017 - 2019
Amazon Web Services

AWS Certified Cloud Practitioner

Credential covering industry best practices and applied methodology.

2023 - No Expiry
TEFL Academy

TEFL Certificate

Credential covering industry best practices and applied methodology.

2020 - 2023
SHRM

SHRM Certified Professional

Credential covering industry best practices and applied methodology.

2017 - 2019
Microsoft

Microsoft Office Specialist

Credential covering industry best practices and applied methodology.

Languages

German Intermediate
Hausa Proficient
Norwegian Proficient
Urdu Beginner

Portfolio

CRM Migration Project
Customer Onboarding Flow
Client Portal Development
Company Rebranding Project
Corporate Website Revamp
Recruitment Funnel Revamp

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