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Hiro Perez

Operations Manager

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AboutHiro Perez

Academic Level

Certificate

Salary

$52.00 - $67.00 / Hourly

Industry

Engineering

Decription

I am a Operations Manager with 10+ years of experience and a strong track record of delivering quality work on time. Currently located in Auckland, New Zealand.

Working with PolarWind Shipping has given me broad exposure to real-world challenges, from planning through execution. I am particularly strong in Structural drying, Photo documentation, Operating packaging machinery, Self Motivated.

I am open to full-time opportunities where I can grow, add value from day one and contribute to a team that values quality. Feel free to review my portfolio and get in touch.

Experience

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2008 - 2011

PurePixel Photography

UX Designer

• Managed a team of 20 specialists across daily operations. • Reduced turnaround time by 4% through workflow automation. •

2011 - 2014

RedMaple Marketing

Project Coordinator

• Delivered 27+ client projects on time and within budget. • Improved customer satisfaction scores by 10 points. • Standardized documentation and onboarding SOPs.

2014 - 2015

CloudNest Hosting

Project Coordinator

• Drove revenue growth of 41% year-over-year in assigned region. • Trained and mentored 7 junior team members. • Implemented

2015 - Present

FusionWorks Engineering

Registered Nurse

• Led cross-functional initiatives that improved process efficiency by 43%. • Coordinated with stakeholders across 9 departments. • Introduced KPI dashboards adopted company-wide.

Education

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2005 - 2008

International Business

Dilpoma

2009 - 2010

Supply Chain Management

Associates

Dean’s list for academic excellence.

2011 - 2012

Supply Chain Management

Post Bachelors Pre Masters

2012 - 2014

Computer Science

Doctorate

Coursework focused on management, analytics and communication.

2014 - 2015

Journalism

Bachelors

Skills

call handling

Customer support ticket management

Electrical repair

Local ordinances

Mowing

Online Application

Operating packaging machinery

Outbound calling

Photo documentation

Photovoltaic system installation

Processing cash transactions

Renewable energy installations

Self Motivated

Structural drying

Awards

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2013

Excellence in Leadership

Recognized for outstanding contribution and consistent results across the team.

2016

Safety Leadership Award

Recognized for outstanding contribution and consistent results across the team.

Certifications

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2016 - 2018

Scrum Alliance