Amelia Simon

IT Support Specialist

Contact Candidate

AboutAmelia Simon

Academic Level

Medical

Salary

$750.00 - $2,444.00 / Weekly

Decription

As an experienced IT Support Specialist (15+ years), I have built my career on reliability, ownership and measurable results. I am based in Lisbon, Portugal.

Working with RapidShip Freight has given me broad exposure to real-world challenges, from planning through execution. I am particularly strong in Project Planning, Scheduling, Machine Operation, Objection handling (sales technique).

I am open to part-time opportunities where I can grow, add value from day one and contribute to a team that values quality. Feel free to review my portfolio and get in touch.

Experience​

2009 - 2010
TrailBlaze Adventures

Recruitment Consultant

• Managed a team of 26 specialists across daily operations. • Reduced turnaround time by 6% through workflow automation. •

2010 - 2011
TrailBlaze Adventures

Content Writer

• Managed a team of 43 specialists across daily operations. • Reduced turnaround time by 5% through workflow automation. •

2011 - 2013
PolarWind Shipping

Project Coordinator

• Drove revenue growth of 39% year-over-year in assigned region. • Trained and mentored 8 junior team members. • Implemented

2013 - Present
StoneBridge Capital

Legal Assistant

• Drove revenue growth of 27% year-over-year in assigned region. • Trained and mentored 10 junior team members. • Implemented

Education

2001 - 2005
Biotechnology

Doctorate

Coursework focused on management, analytics and communication.

2006 - 2009
Accounting & Finance

Pre Bachelors

Graduated with honors; active member of the student business society.

2010 - 2013
Graphic Design

Bachelors

Completed capstone project in partnership with a local company.

2013 - 2014
Nursing

Masters

Participated in international exchange program.

2015 - 2016
Logistics

Associates

2017 - 2021
Project Management

Dilpoma

Completed capstone project in partnership with a local company.

Skills

Alzheimer's care
Environmental regulatory compliance
Front desk
Inspection reporting and documentation
Machine Operation
Maintenance activity documentation
Objection handling (sales technique)
Project Planning
Quality assurance audits
Residential painting
Scheduling
Social Sciences
Version control

Awards

2013

Outstanding Service Medal

Recognized for outstanding contribution and consistent results across the team.

2024

Quality Excellence Award

Recognized for outstanding contribution and consistent results across the team.

2019

Customer Champion Award

Recognized for outstanding contribution and consistent results across the team.

2019

Employee of the Year

Recognized for outstanding contribution and consistent results across the team.

2021

Best Team Player

Recognized for outstanding contribution and consistent results across the team.

Certifications

2018 - 2020
Amazon Web Services

AWS Certified Cloud Practitioner

Credential covering industry best practices and applied methodology.

2016 - No Expiry
Lean Enterprise Institute

Lean Management Certificate

Credential covering industry best practices and applied methodology.

2015 - No Expiry
Salesforce

Salesforce Administrator

Credential covering industry best practices and applied methodology.

2015 - No Expiry
AICPA

Certified Public Accountant (CPA)

Credential covering industry best practices and applied methodology.

2020 - 2022
HubSpot Academy

Digital Marketing Certificate

Credential covering industry best practices and applied methodology.

Languages

French Proficient
Russian Proficient
Zulu Intermediate

Portfolio

Process Automation Toolkit
Marketing Campaign 2025
Recruitment Funnel Revamp

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