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Charlotte Oliveira

Operations Manager

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AboutCharlotte Oliveira

Academic Level

Associate

Salary

$7,188.00 - $8,916.00 / Monthly

Industry

Consulting, Sales - Marketing

Decription

I am a dedicated Operations Manager with 1 – 2 year of hands-on experience, currently based in Seoul, South Korea.

At KeyStone Property Mgmt I have taken ownership of day-to-day operations and cross-team projects. Colleagues describe me as organized, proactive and easy to work with. My key skills cover equipment installation, Staff training, Pipe installation, Guest relations.

I am currently looking for full-time roles such as Electrical Technician, Procurement Officer. I adapt quickly, learn fast and take pride in doing things properly.

Experience

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2010 - 2011

NextStep Training

Medical Lab Technologist

• Led cross-functional initiatives that improved process efficiency by 10%. • Coordinated with stakeholders across 3 departments. • Introduced KPI dashboards adopted company-wide.

2011 - 2013

FreshFork Hospitality

Business Development Manager

• Oversaw scheduling, inventory and compliance for daily operations. • Cut operating costs by 34% via supplier renegotiation. • Collaborated

2013 - 2015

CityLoop Transit

Fleet Manager

• Delivered 27+ client projects on time and within budget. • Improved customer satisfaction scores by 6 points. • Standardized documentation and onboarding SOPs.

2015 - 2018

NextStep Training

Security Supervisor

• Led cross-functional initiatives that improved process efficiency by 11%. • Coordinated with stakeholders across 10 departments. • Introduced KPI dashboards adopted company-wide.

2018 - 2019

CityLoop Transit

Restaurant Manager

• Led cross-functional initiatives that improved process efficiency by 36%. • Coordinated with stakeholders across 10 departments. • Introduced KPI dashboards adopted company-wide.

2019 - Present

MintLeaf Catering

Real Estate Agent

• Delivered 45+ client projects on time and within budget. • Improved customer satisfaction scores by 8 points. • Standardized documentation and onboarding SOPs.

Education

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2002 - 2006

International Business

High School

Graduated with honors; active member of the student business society.

2006 - 2009

Architecture

Pre Bachelors

Coursework focused on management, analytics and communication.

2010 - 2014

Electrical Engineering

Dilpoma

Dean’s list for academic excellence.

Skills

Automotive service

Developing new training programs

equipment installation

Guest relations

Landscape maintenance

Pipe installation

Production inventory management

QA/QC

Staff training

Awards

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2023

Sales Achiever of the Quarter

Recognized for outstanding contribution and consistent results across the team.

2023

Community Impact Award

Recognized for outstanding contribution and consistent results across the team.

2018

Safety Leadership Award

Recognized for outstanding contribution and consistent results across the team.

2012

Best Team Player

Recognized for outstanding contribution and consistent results across the team.

Certifications

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2013 - 2015

Red Cross