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Mia Rossi

IT Support Specialist

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AboutMia Rossi

Academic Level

Associate

Salary

$33.00 - $49.00 / Hourly

Industry

Nonprofit & Social Services, Telecommunications

Decription

I am a IT Support Specialist with 20+ years of experience and a strong track record of delivering quality work on time. Currently located in Munich, Germany.

At StarView Broadcasting I have taken ownership of day-to-day operations and cross-team projects. Colleagues describe me as organized, proactive and easy to work with. My key skills cover ISO 9001, Price verification, pcMRP, Mechanical.

Looking ahead, I want to apply my experience in a part-time position with room to develop further. I welcome the chance to discuss how I can help your organization.

Experience

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2006 - 2008

MintLeaf Catering

QA Engineer

• Drove revenue growth of 14% year-over-year in assigned region. • Trained and mentored 5 junior team members. • Implemented

2008 - 2011

MintLeaf Catering

Copywriter

• Managed a team of 33 specialists across daily operations. • Reduced turnaround time by 4% through workflow automation. •

2011 - 2014

BrightPath Workforce Solutions

Security Supervisor

• Delivered 45+ client projects on time and within budget. • Improved customer satisfaction scores by 2 points. • Standardized documentation and onboarding SOPs.

2014 - 2015

HarborTech Solutions

Software Engineer

• Managed a team of 31 specialists across daily operations. • Reduced turnaround time by 11% through workflow automation. •

2015 - 2017

Vertex Manufacturing

Event Coordinator

• Oversaw scheduling, inventory and compliance for daily operations. • Cut operating costs by 29% via supplier renegotiation. • Collaborated

2017 - Present

QuantumEdge Analytics

QA Engineer

• Led cross-functional initiatives that improved process efficiency by 29%. • Coordinated with stakeholders across 4 departments. • Introduced KPI dashboards adopted company-wide.

Education

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2003 - 2005

Environmental Science

Associates

Completed capstone project in partnership with a local company.

2006 - 2009

Industrial Design

Post Bachelors Pre Masters

Participated in international exchange program.

2009 - 2013

Economics

Doctorate

Graduated with honors; active member of the student business society.

2014 - 2015

Civil Engineering

Vocational School

2016 - 2020

Sales Management

Post Master Pre Doctorate

Participated in international exchange program.

2020 - 2023

Information Systems

Dilpoma

Participated in international exchange program.

Skills

Assembly

Assisting with ADLs

ISO 9001

Mechanical

Multilingual

Palletization

pcMRP

Price verification

ServSafe

Awards

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2012

Outstanding Service Medal

Recognized for outstanding contribution and consistent results across the team.

2022

Mentor of the Year

Recognized for outstanding contribution and consistent results across the team.

2021

Excellence in Leadership

Recognized for outstanding contribution and consistent results across the team.

2016

Safety Leadership Award

Recognized for outstanding contribution and consistent results across the team.

2016

Best Team Player

Recognized for outstanding contribution and consistent results across the team.

Certifications

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2014 - 2018

Adobe